Intelligent Automation

Thrive on change

Cut costs, grow revenue and learn new ways of working to sharpen your business strategy, manage market volatility and outpace disruptive competitors.



Realize untapped, enterprise-wide potential


Intelligent Automation re-energizes work types right across the enterprise, but some of the most impressive results involve scale, personalization and cross-departmental tasks.


Let Luxoft help you work smarter, leaner and more profitability, simplifying business and operational systems with low-code, AI- and ML-powered, Intelligent Automation solutions.


Our domain-experienced team of experts build modern, automated environments using market-leading platforms like Pega, Appian, OutSystems, Microsoft Dynamics 365 and many more.

Our solutions


Business process management (BPM) and case management

Identifying process automation opportunities and implementing automated solutions, using BPM platforms like Pega and Appian.


Low-code automation

Build applications fast with AI-powered, low-code solutions, with prebuilt integration for over 400 apps from Appian and OutSystems.


CRM and customer service

Close more deals and serve your cross-channel customers with solutions from Pega and Microsoft.


Cognitive automation for RPA, decisioning, IDP and chatbots

Enable your customer management teams with robotic process automation, intelligent document processing, next-best actions and real-time customer updates, leveraging Pega and Appian capabilities.

Sectors we serve

Banking and Capital Markets


  • KYC and onboarding
  • CRM and sales automation
  • Customer service
  • Lending
  • AML and regulatory
  • Payments
  • Risk management
  • Settlement


  • Policy management
  • Underwriting
  • Claims
  • Claims fraud management
  • Product builder


  • Order management
  • Upsell and retention
  • CRM
Retail and Manufacturing


  • CRM
  • Invoice management
  • Vendor management
  • Warranty management
  • Demand capture
  • SAP automation

Design principles for a faster time-to-market

Low-code and no-code app development

Build enterprise-grade solutions fast using minimal coding

Extendable architecture

Start fast and scale quickly across the enterprise to cover different business areas and/or geolocations


Build once and use across platforms and device types without changes

Frameworks and accelerators

Configurable business focused frameworks and in-house accelerators to speed up solution implementation

Citizen development

Enable business analysts, SMEs and operations to contribute to development of business workflows, and follow technical best practices

Integrated CI/CD and DevOps

Configurable CI/CD and optimized DevOps pipeline accelerates application maintenance and updates

Agile first

Use Agile methodology, leveraging best-shore teams for maximum efficiency

Resilient data objects

Microjourney enables enterprises to organize data objects and relevant components to increase development speed and build robust apps

Intelligent Automation

Cloud-native-, microservices- and services-based components, work prioritization across multiple applications and systems, plus robotic and desktop process automation

Talk to one of our global strategists

Why Luxoft

We leverage highly rated, market-leading, Intelligent Automation platforms from vendors including:




Senior digital talent with expertise in banking, financial services, insurance, healthcare, CPG, public sector, automotive and utilities


Focus on Agile
development methodology


CoE and accelerators:
We focus on reuse and accelerators from our customers COE for rapid solution build


Onshore/nearshore delivery capability: Europe, UK, the Americas, Middle East, India and APAC


certified BPM experts


automation consultants

Client success stories

We’ve delivered sustainable automation in key financial services domains



KYC / onboarding / CLM
  • Multiple region solution aligned to local regulatory requirements
  • Unified UI and process significantly improve operations efficiency, reporting and control
  • Integrated with systems such as identity verification and risk to ensure end automation
Markets and compliance
  • Provide digital BPM solution to automate workflows and improve information management
  • Investigation and matching
  • Post-settlement reconciliations and compliance processes which were largely manual and utilize EUDT (end-user developed tools, i.e., Excel and Access) solutions which are non-scalable
Sales automation
  • Sales team automation solution including integration with Avaya call-center platform for inbound and outbound call processing
  • Support product configuration and 1-2-1 marketing campaigns
  • Corporate banking CRM systems
Workflow and low-code
  • Automated multiple processes in markets group function using low-code technologies
  • The initial set of workflows considered were - Report approvals - MIFID invoicing - User management - Expense approvals management, RRA (resource request allocations)